Frequently Asked Questions

Pregnant women may not participate.

Guests with back/neck problems should not select this tour.

We ask all customers to arrive 30 minutes prior for check-in and boarding. If you will not make it on time, please call us in advance at (917) 819-6929 to reschedule. If you arrive after the tour has departed, we will not be able to offer a refund or reschedule your tour.

Please visit the private charter page on this website and send us a message with your information. You can also contact  (917) 819-6929 or info@harlemrocket.com to get a quote or more information.

Yes, for the safety of our passengers and crew, if it’s thundering and lighting we have to cancel the tour. You are able to reschedule or get a full refund.

Safety is always our top priority. We don’t allow children under 3 years old to ride the Harlem Rocket.

Jet powered? No! While our tour boat may be a bit faster than some others, we will be maintaining safe speeds in our permitted navigational routes as per US Coast Guard regulations. The Harlem Rocket will provide an exciting opportunity to see New York City from a completely new perspective, while providing a safe, comfortable and memorable experience for all.

Guests with mobility issues should not select this tour.

Guests prone to motion sickness should take precautions.

There are times when wind, speed and direction will affect water and sea spray which may enter the boat. But depending on where you sit, on the last rows of the boat, you will definitely get wet.

The Harlem Rocket does not go out to the Ocean and we do not reach speeds of 40 mph.

You are not allowed to bring food aboard.

Yes, but it has to be in a plastic cup or bottle. No glass containers. Cans are allowed.

Please visit the private charter page on this website and send us a message with your information. You can also contact 917-819-6929 or [email protected] to get a quote or more information.

You will need to contact that third party customer service in order to get your refund, since tickets were purchased through them.

West 125th Street on the Hudson River. Head west on 125th street and walk towards the West Harlem Piers on the Hudson River.

You can part (pay for parking) at the near by parking lot on Marginal Street btwn 125th & 124th streets. There is metered parking on the local streets on 12th Avenue and West 125th & 124th streets.

Please arrive 30 minutes prior to tour departing time, please ensure online waivers are signed prior (one per participant) to check-in. We recommend arriving in advance to enjoy the local shopping, bars and restaurants by the pier. To avoid being late due to traffic, finding parking or finding our dock to check in.

You have agreed to the waiver at your point of purchase please refer to our Terms and Conditions.

Download the waiver here.

You cannot bring luggage aboard. There is not a location that offers luggage storage services.

Yes, you can. (Please note that it may get wet)

We have life jackets under the seats but no one is required to wear them. They are there only for emergencies

When making a reservation, you are guaranteed a seat. You can reserve your seat at a higher price point should you choose. Most of the seating is on a first come, first serve basis. Please arrive early to make the line and pick your preferred seats before anyone else.

Regular clothes/shoes, sneakers, sandals are all fine.

We will save it for you at the dock until you come back from the tour. The Harlem Rocket does not allow for young children under 40″ to ride the boat and the boat is not handicap accessible.

There is a ramp to get to our dock. Because of liability, our staff will be unable to assist you to get to the boat. Your family/friends will have to assist you. Ther are several steps to get into the Harlem Rocket boat.